🔄 Returns & Refund Policy

Shop with confidence at Lawnora. Your satisfaction is our priority.

🌿 Our Return Promise

At Lawnora, we are committed to providing high-quality lawn mowers and outdoor power equipment. If you are not completely satisfied with your purchase, we’re here to help.

We proudly offer a 30-Day Free Return Policy on eligible products purchased through our online store.

📅 30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must:

• ✅ Be unused or in like-new condition
• ✅ Include all original accessories and manuals
• ✅ Be returned in the original packaging whenever possible
• ✅ Not show signs of misuse or accidental damage

🚚 Free Returns

Eligible returns include FREE return shipping.

Once your return request has been approved, our customer support team will provide return instructions.

💰 Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

• ✔ Approved refunds are issued to the original payment method.
• ✔ Refunds are processed after the returned product has been inspected.
• ✔ Your payment provider may require additional time before the refund appears in your account.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Our support team will work with you to resolve the issue through a replacement, exchange, or refund, depending on the circumstances.

❌ Non-Returnable Items

For safety and hygiene reasons, some items may not be eligible for return if they have been used, modified, or damaged after delivery.

Products showing misuse, unauthorized modifications, or damage caused after delivery may not qualify for a refund or exchange.

🛡 5-Year Limited Warranty

Most Lawnora products include a 5-Year Limited Warranty covering manufacturing defects under normal residential use.

The warranty generally covers:

• ✔ Manufacturing defects
• ✔ Faulty workmanship
• ✔ Defective components

The warranty does not cover:

• ❌ Normal wear and tear
• ❌ Improper use or misuse
• ❌ Accidental damage
• ❌ Unauthorized repairs or modifications
• ❌ Damage resulting from improper maintenance

🚚 Shipping Information

• 🇺🇸 Shipping available within the United States only.
• 🚚 FREE Shipping on every order.
• 📦 Estimated delivery: 3–7 business days.
• 🏬 Orders are shipped from our warehouse in Florida.
• ❌ Local pickup is not available.

📞 Need to Start a Return?

Our customer support team is ready to assist you with returns, exchanges, warranty claims, or any questions about your order.